Refund policy

Return & Refund Policy

Overview
At Sleep Fly™, we want you to be satisfied with your purchase. If something isn't right, we're here to help.

Eligibility
You may request a refund within 30 days of delivery if your item:
- Arrived damaged or defective
- Is significantly different from what was described on our website
- Was lost in transit and never delivered

How to Request a Refund
Email us at sleepfly06@gmail.com with:
- Your order number
- A description of the issue
- Photos of the damage or defect (if applicable)

We will review your request and respond within 2–3 business days.

Refund Processing
Once approved, your refund will be issued to the original payment method within 5–10 business days. Depending on your bank or card provider, it may take an additional billing cycle for the credit to appear on your statement.

Non-Refundable Items
We cannot offer refunds for:
- Items returned after 30 days from delivery
- Items damaged through misuse or normal wear and tear
- Requests without an order number or proof of purchase

Exchanges
We do not currently offer direct exchanges. If you need a different item, please request a refund and place a new order.

Late or Missing Refunds
If you haven't received your refund after the expected timeframe, check with your bank or credit card company first. If the issue persists, contact us at sleepfly06@gmail.com.

Last updated: October 1, 2026