Shipping policy

Shipping Policy

Processing Time
Orders are processed within 1–5 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. During high-demand periods, processing may take slightly longer.

Shipping Times
After your order has been dispatched, estimated delivery times are:
- United States: 5–12 business days
- Canada: 7–15 business days
- United Kingdom & Europe: 7–18 business days
- Australia & New Zealand: 10–20 business days
- Rest of World: 10–25 business days

These are estimates and not guarantees. Actual delivery times may vary depending on your location, customs processing, and carrier conditions.

Shipping Costs
We currently offer free standard shipping on all orders. Expedited shipping options are not available at this time.

Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow 1–3 business days for tracking information to update after dispatch.

Customs and Import Duties
For international orders, your package may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the buyer and are not included in our product prices or shipping costs. Sleep Fly™ has no control over these charges and cannot predict their amount.

Undeliverable Packages
If a package is returned to us because of an incorrect address provided by the customer, the customer is responsible for any additional shipping costs to reship the order. Please double-check your shipping address before placing your order.

Lost or Delayed Shipments
If your order has not arrived within the maximum estimated delivery time, please contact us at sleepfly06@gmail.com with your order number. We will work with the shipping carrier to locate your package or arrange a resolution.

Last updated: October 1, 2026